We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 10 days from the date on which these goods are delivered.
Once received, the customer care team at Palanquine.com would study the need for return or exchange and based on their jurisdiction the exchange will be made possible.
EASY DOMESTIC RETURNS AND EXCHANGES
It's easier than you think. Follow these simple steps to return your purchase by mail
1. On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice.
2. Pack your return securely, in the original package if possible, and include your completed invoice.
3. Courier the parcel back to us :
House of Sandhya Shah (known as Palanquine boutique)
471/A, Bhanu Kunj, Ground Floor, Adenwala Road,
kings circle, Next to Five Spice Restaurant,
Matunga Central, Mumbai – 400 019.
M:+ (91) 7738-896697
T : + (91) (22) 24010679
4. We do not return or exchange gift certificates, jewelry, bags and sunglasses once dispatched unless it is a manufacturing defect.
5. No returns on discounted merchandise.